Shipping Information

As a one man operation shop, all products are limited in-stock. Please allow a minimum lead time of 2-3 weeks for production in the event that your order is out-of-stock. As all our products are handcrafted & hand-stitched, the production may take longer during festive seasons & busy months.  We will notify you in advance regards to the delivery if production needs more time. Thank you for bearing with us. 

Products will be delivered via Singapore Post with a tracking number attached (local & international). For international delivery, please provide us with your phone number for Custom purposes. Delivery using normal Singapore registered postage will be free. 

Our preferred couriers for express deliveries are Speed Post (local) and FedEx/ DHL (international). Express deliveries will be charged under customer billing.

International customer will bear the full cost of shipping tax.


Warranty

Warranty is effective for 5 years starting from the date of product received by the customer. Lifetime Warranty is applicable only for fraying or damage of the thread & edges. Should the product’s edges paint wear out/ tear or the thread break, unravel or fall apart, please take a photo and send to us to take a look and we will advise you accordingly. Re-stitching is free of charge only if it is not caused by human error. Customers will be responsible for any shipping involved (local & international). Warranty does not cover wear and tear on leather surface and accompanying hardware. Warranty will be voided immediately if there is any outsourced attempt to repair the product.


Disclaimer

Todah Atelier reserves the right to use any photo taken of its products/workshops on its official website, newsletters & other social media platforms.